As of 11 January, 2018 Symphony EYC became the Customer Intelligence Division of Symphony RetailAI.
BRAINTREE, MA – August 17, 2017 – Symphony EYC, a global leader in delivering benefits to retailers and manufacturers by utilizing customer insights to drive execution, today announced the appointment of Matt Kistler as Executive Vice President Chief Strategy & Client Partner. In this new position at Symphony EYC, Kistler will be responsible for Consumer Packaged Goods (CPG) strategy, provide executive leadership around Consulting & Strategic Insights across the Americas, and partner closely with some of Symphony EYC’s biggest customers to help them achieve growth. As part of the organization’s Leadership Team, he will report directly to Dr. Pallab Chatterjee, Chairman, Symphony Retail Solutions and CEO, Symphony EYC.
Kistler joins Symphony EYC from Walmart where, over the past 14 years, he held the positions of SVP Global Customer Insights and Analytics, SVP Merchandising, SVP Sustainability, Head of Marketing Sam’s Club, and Head of Private Labels at Sam’s Club. Prior to this he was responsible for strategy relating to revenue generation and key marketing brand leadership at Kraft, Oscar Mayer and General Foods.
“This is an exciting time to come to Symphony EYC,” said Matt Kistler, EVP Chief Strategy & Client Partner, Symphony EYC. “The company has clearly established a vision for the future of customer-centric retailing, reinforced by the launch of Symphony Retail Cloud earlier this year. The speed of change in the industry is unrelenting and Symphony EYC are in a unique position to help its customers meet the demands of today’s shopper, in the face of rapidly changing technology and ever-evolving retail trends.”
“Amazon’s acquisition of Whole Foods has disrupted the grocery industry’s entire consumer purchase lifecycle and is impacting all processes from marketing and merchandising to supply chain and store operations,” said Dr. Pallab Chatterjee, Chairman, Symphony Retail Solutions and CEO, Symphony EYC. “With the recruitment of industry veteran Matt Kistler as EVP Chief Strategy & Client Partner, we have strengthened our Leadership Team with a key player who will help us accelerate the already explosive growth of Symphony EYC across our retail and CPG customers. We are delighted to add his extensive experience to our organization.”
About Symphony RetailAI
Symphony RetailAI is the leading global provider of Artificial Intelligence-enabled decision platforms, solutions and customer-centric insights that drive validated growth for retailers and CPG manufacturers, from customer intelligence to personalized marketing, and merchandising and category management, to supply chain and retail operations. Symphony RetailAI is innovating rapidly to drive faster, more profitable decisions through AI, machine learning and voice technologies. We are trusted by over 1200 organizations including 15 of the world’s 25 largest grocery retailers, thousands of retail brands, and hundreds of national and regional chains worldwide to help solve their toughest business problems, through AI-powered customer intelligence and retail solutions. Symphony RetailAI was formed from the combination of Symphony GOLD, renamed Retail Solutions Division, and Symphony EYC, now the Customer Intelligence Division. More at www.symphonyretailai.com. Follow us on Twitter: @symphonyretail.
Ketner Group Communications (for Symphony RetailAI)