Symphony RetailAI provides comprehensive customer support services and expertise to ensure you get the best value from your Symphony RetailAI solutions. Our skilled support representatives bring decades of collective experience working with retailers, manufacturers and distributors to effectively manage any issue you may encounter in a professional, responsive manner.

Support services

  • 24/7 customer portal and knowledge base
  • Email/phone technical support
  • Best practice migrations and upgrades
  • Application training for users and developers
  • System performance validation and audits
  • Regular data loads and data management
  • Application licensing
  • Optional on-site technical support
  • Extended hours support
  • Optional managed services

Access the customer portal 24/7

Login to Customer Portal

Request a portal login

To login to the portal for the first time, you will need a Customer Portal ID. Email our customer support team with the following information: your name; company name; phone number; products you are using, including version and platform.

Email Customer Support

Knowledge base

The knowledge base is easily accessed via the customer portal.  This invaluable resource enables you to quickly find relevant information about the Symphony RetailAI solutions used within your organization.

Support Portal and Knowledge Base Overview

Lifetime support policy

We provide guaranteed support over the lifetime of your engagement, with structured yet flexible support offerings to secure and maximize your investment in your company’s future. We will enable you to anticipate and control your upgrade path to suit your growth strategies. Download our flexible and easy to follow Lifetime Support Policy to learn more:

Contact support

The Customer Support Portal is available 24/7/365 to Symphony RetailAI software users.

Access Customer Support Portal