“The supply chain has experienced much disruption and change over the last 20 years, and perhaps one of the biggest events is the recent COVID-19 impacts on supply chain. It’s changed the context for supply chains and has sparked the yearning for quicker process adoption and technology to fuel efficiency and agility,” says Patty McDonald, Global Solution Marketing Director, Symphony RetailAI.
“The blend of physical and digital no doubt recently experienced massive conflicts. This is just part of retailers’ adaption strategy and a key piece to become as agile as possible. Having solutions in place to connect disparate processes will be essential for this space. For example: How can you fulfill online customer orders without understanding at the start the demand from all of your different channels and how that will influence the entire supply chain through fulfillment? Fulfillment that must be accurate down to the exact time of day and varying fulfillment locations (store, dark store, BOPIS, locker etc). This part of supply chain is very exciting and the consumer is truly driving it.”
Supply & Demand Chain Executive, June 29, 2020