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The COVID-19 pandemic turned online grocery, what had previously been seen as a matter of convenience, into a matter of priority for health and safety. Find out the key success factors retailers need to build a supply chain that is prepared to meet the needs of consumers for any channel and any fulfillment method.
Tuesday, July 28, 11:00-11:30am ET
Read MoreSymphony RetailAI’s Global Solution Marketing Director, Patty McDonald talks to Supply & Demand Chain Executive magazine about how the supply chain is in for continued disruption as a variety of factors, most importantly technology, make their mark on the sector.
Read More“The supply chain has experienced much disruption and change over the last 20 years, and perhaps one of the biggest events is the recent COVID-19 impacts on supply chain. It’s changed the context for supply chains and has sparked the yearning for quicker process adoption and technology to fuel efficiency and agility,” says Patty McDonald, Global Solution Marketing Director, Symphony RetailAI.
“The blend of physical and digital no doubt recently experienced massive conflicts. This is just part of retailers’ adaption strategy and a key piece to become as agile as possible. Having solutions in place to connect disparate processes will be essential for this space. For example: How can you fulfill online customer orders without understanding at the start the demand from all of your different channels and how that will influence the entire supply chain through fulfillment? Fulfillment that must be accurate down to the exact time of day and varying fulfillment locations (store, dark store, BOPIS, locker etc). This part of supply chain is very exciting and the consumer is truly driving it.”
With a coronavirus bump, grocery companies hope to capture investor attention
Read MoreDespite an uncertain economy, grocery companies are hoping they can use recent growth to woo investors.
Traditional grocers are in dire need of funds to grow out expensive e-commerce programs. Kroger’s digital sales, for example, grew by 92%. Walmart’s went up by 74%. …Both grocers and CPG companies are getting a lot more demand for the products online, he said, and that requires more capital. “CPG brands are overnight having to become more omnichannel,” said Isacson.
Symphony RetailAI customer Albertsons reported positive results for its fourth quarter ended Feb. 29, with net sales and other revenue climbing to 10.1%, including the ninth-straight quarter of identical sales growth and a 32% jump in digital sales.
Read this interview with Albertsons’ CEO Vivek Sankaran as he discusses how Albertsons are well-positioned for omnichannel retailing and the changes in consumer behavior since the COVID-19 outbreak, which elevated the importance of the grocery industry.
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