Todd P Michaud

DALLAS – July 10, 2018 – SymphonyAI, the leading global provider of Artificial Intelligence-enabled decision platforms, solutions and customer-centric insights that drive validated growth for retailers and CPG manufacturers, today announced Todd P. Michaud as President and Chief Customer Officer of the Americas for its Retail Solutions Division.

SymphonyAI plans to leverage Michaud’s decades of expertise driving sustainable and profitable growth for highly successful software organizations, including Retalix, Revionics and NCR, to accelerate an already impressive rate of growth across the Americas. The company has rapidly expanded its category management, supply chain, personalized marketing and customer-centric insights solutions through the addition of artificial intelligence and machine learning capabilities.

“SymphonyAI has quickly become a leading supplier of innovative AI-enabled solutions for an industry at the precipice of a fundamental shift in efficiency and profitability,” said Michaud. “From my perspective, the breadth and depth of SymphonyAI’s intelligent software solutions positions us better than any other company to help retailers and consumer packaged goods manufacturers adapt to evolving customer expectations and competitive challenges.”

Michaud will continue the company’s market momentum and drive SymphonyAI’s leadership in the high-volume retail space through end-to-end solutions that connect marketing and merchandising with supply chain and retail operations. Working closely with retailers and CPG manufacturers, he will ensure that they continue to benefit from existing solutions and can take advantage of new AI-enabled offerings including Personalized Marketing, the company’s unique digital assistant, CINDE (Conversational INsights and Decision Engine), and additional AI-based solutions that will be launched in 2018.

“Todd’s significant knowledge of the retail market and his proven track record as an accomplished senior executive will help guide SymphonyAI in continuing to achieve profitable growth,” said Graeme Cooksley, CEO and President, SymphonyAI, Retail Solutions Division. “Todd shares our company’s commitment to creating lasting impact by innovating from the front. We’re delighted to have him lead our initiatives in the Americas and know that our customers and team will benefit from having his expertise on hand.”

Prior to joining SymphonyAI, Michaud previously led NCR’s Global Enterprise, Merchandising and Supply Chain Group as Global VP and GM. Prior to NCR, Michaud served as President of Retalix USA, CEO of Revionics, and President of IDS. Michaud started his career with 16 years at IBM Corporation.

Michaud’s appointment follows closely on earlier executive appointments that are contributing to the momentum of SymphonyAI’s leadership in the marketplace.

Meet with Todd at SymphonyAI’s Xcelerate Retail Forum, October 2-4, 2018, Boston, MA.

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About SymphonyAI

SymphonyAI is the leading global provider of Artificial Intelligence-enabled decision platforms, solutions and customer-centric insights that drive validated growth for retailers and CPG manufacturers, from customer intelligence to personalized marketing, and merchandising and category management, to supply chain and retail operations. SymphonyAI is innovating rapidly to drive faster, more profitable decisions through AI, machine learning and voice technologies. We are trusted by over 1,200 organizations including 15 of the world’s 25 largest grocery retailers, thousands of retail brands, and hundreds of national and regional chains worldwide to help solve their toughest business problems, through AI-powered customer intelligence and retail solutions. SymphonyAI was formed in January 2018 incorporating Symphony GOLD and Symphony EYC into the company as the Retail Solutions Division and Customer Intelligence Division respectively. SymphonyAI is a SymphonyAI company. More at Follow us on Twitter: @symphonyretail.

About SymphonyAI

SymphonyAI is a group of companies that provide the leading AI-centric solutions for transforming the business enterprise by driving revenue growth and operational excellence, for the retail, CPG, healthcare and industrial verticals, and for finance, IT and other key enterprise horizontal functions. Founded by Dr. Romesh Wadhwani, SymphonyAI is one of the fastest growing companies in the business-to-business AI solutions sector with revenue this year of $275 million and 1,500 employees. More at

Media Contact

Adrienne Newcomb
Ketner Group Communications (for SymphonyAI)