How applying AI to customer insights is changing retail, for the better.

Artificial intelligence is a hot topic in retail, but if it’s not informing strategy and driving sustainable, profitable revenue growth what good is it? Sy Fahimi, SVP of Product Strategy at Symphony RetailAI, spoke with Retailer Leader Editor-in-Chief, Mike Troy, to share his thoughts on how AI is being applied to customer insights to change retail for the better.

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