German hypermarket retailer, Globus, partners with Symphony RetailAI to enhance online ordering for “Click & Go” service to customers

Fast implementation of advanced order and fulfilment solutions addresses key online ordering priorities and increases customer loyalty

DALLAS – August 21, 2018 – Symphony RetailAI, the leading global provider of Artificial Intelligence-enabled decision platforms, solutions and customer-centric insights that drive validated growth for retailers and CPG manufacturers, announced that German hypermarket retailer, Globus, has gone live with its “Click & Go” solution in the Czech Republic.

Globus SB Warenhaus Holding operates more than 70 hypermarkets across Germany, the Czech Republic and Russia. In addition to its broad footprint of hypermarkets, it also has retail outlets in DIY and consumer electronics.

Globus SB Warenhaus required a self-contained, stand-alone order preparation solution to support online orders, which would be fulfilled through in-store picking. They chose Symphony RetailAI’s Click & Collect solutions to manage fulfillment for the newly proposed service Click & Go – online ordering with in-store pick up. Other service models are in consideration currently. For example, Click & Reserve –  online item selection with in-store payment and pick up, and Home Delivery – online ordering with door-to-door delivery. The decision to implement these services was made based on end-customer feedback and demand in the near future.

To connect in-store picking with their broader supply chain, Globus SB Warenhaus integrated the solutions with SAP Retail. The stores in the Czech Republic are the first to implement, taking only three months for the first store to go live, with another 13-store roll out to follow the starting phase in 2018.

“We are delighted with Symphony RetailAI’s ability to deliver the click and collect solution within our agreed timeframe,” said Ondrej Dvorak, head of multichannel logistic processes at the Czech Globus operations. “More importantly, the implementation was made without causing disruption to our infrastructure or daily store operations and has already proven to have easy handling for high operational excellence.”

“Our experience with retailers across Europe means we have a proven approach to delivering online ordering for our retail clients quickly, efficiently and with minimal disruption,” said Arnaud Gauthier, President CCO for EMEA at Symphony RetailAI. “Whether the order is fulfilled via in-store order preparation, Drive or Dark store models, we are able to meet the retailer’s needs and deliver the right solution for its specific environment. We are looking forward working with Globus on the complete program rollout.”

About Symphony RetailAI

Symphony RetailAI is the leading global provider of Artificial Intelligence-enabled decision platforms, solutions and customer-centric insights that drive validated growth for retailers and CPG manufacturers, from customer intelligence to personalized marketing, and merchandising and category management, to supply chain and retail operations. Symphony RetailAI is innovating rapidly to drive faster, more profitable decisions through AI, machine learning and voice technologies. We are trusted by over 1,200 organizations including 15 of the world’s 25 largest grocery retailers, thousands of retail brands, and hundreds of national and regional chains worldwide to help solve their toughest business problems, through AI-powered customer intelligence and retail solutions. Symphony RetailAI was formed in January 2018 incorporating Symphony GOLD and Symphony EYC into the company as the Retail Solutions Division and Customer Intelligence Division respectively. Symphony RetailAI is a SymphonyAI company. More at Follow us on Twitter: @symphonyretail.

About SymphonyAI

SymphonyAI is a group of companies that provide the leading AI-centric solutions for transforming the business enterprise by driving revenue growth and operational excellence, for the retail, CPG, healthcare and industrial verticals, and for finance, IT and other key enterprise horizontal functions. Founded by Dr. Romesh Wadhwani, SymphonyAI is one of the fastest growing companies in the business-to-business AI solutions sector with revenue this year of $275 million and 1,500 employees. More at

Media Contact

Adrienne Newcomb
Ketner Group Communications (for Symphony RetailAI)

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