A message from our CEO

Chris Koziol's message of gratitude to grocery providers - the unsung heroes of the COVID-19 crisis

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The ultimate category planning checklist

When reviewing your category planning process, what are the 5 key factors for success? Find out by reading our ultimamte category planning checklist!

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Symphony Insight

Webinar: Omnichannel Order Fulfillment – how to delight the new digital consumer

The COVID-19 pandemic turned online grocery, what had previously been seen as a matter of convenience, into a matter of priority for health and safety. Find out the key success factors retailers need to build a supply chain that is prepared to meet the needs of consumers for any channel and any fulfillment method.

Tuesday, July 28, 11:00-11:30am ET

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Week of 29 June 2020

Symphony Insight

Will You Recognize Your Supply Chain in 20 Years?

Symphony RetailAI’s Global Solution Marketing Director, Patty McDonald talks to Supply & Demand Chain Executive magazine about how the supply chain is in for continued disruption as a variety of factors, most importantly technology, make their mark on the sector.

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“The supply chain has experienced much disruption and change over the last 20 years, and perhaps one of the biggest events is the recent COVID-19 impacts on supply chain. It’s changed the context for supply chains and has sparked the yearning for quicker process adoption and technology to fuel efficiency and agility,” says Patty McDonald, Global Solution Marketing Director, Symphony RetailAI.

Webinar Registration: Omnichannel Imperative

“The blend of physical and digital no doubt recently experienced massive conflicts. This is just part of retailers’ adaption strategy and a key piece to become as agile as possible. Having solutions in place to connect disparate processes will be essential for this space. For example: How can you fulfill online customer orders without understanding at the start the demand from all of your different channels and how that will influence the entire supply chain through fulfillment? Fulfillment that must be accurate down to the exact time of day and varying fulfillment locations (store, dark store, BOPIS, locker etc). This part of supply chain is very exciting and the consumer is truly driving it.”

Supply & Demand Chain Executive, June 29, 2020

With a coronavirus bump, grocery companies hope to capture investor attention

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Despite an uncertain economy, grocery companies are hoping they can use recent growth to woo investors.

Traditional grocers are in dire need of funds to grow out expensive e-commerce programs. Kroger’s digital sales, for example, grew by 92%. Walmart’s went up by 74%. …Both grocers and CPG companies are getting a lot more demand for the products online, he said, and that requires more capital. “CPG brands are overnight having to become more omnichannel,” said Isacson.

Modern Retail, June 25, 2020

Albertsons CEO Vivek Sankaran sees growth phase ahead

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Symphony RetailAI customer Albertsons reported positive results for its fourth quarter ended Feb. 29, with net sales and other revenue climbing to 10.1%, including the ninth-straight quarter of identical sales growth and a 32% jump in digital sales.

Read this interview with Albertsons’ CEO Vivek Sankaran as he discusses how Albertsons are well-positioned for omnichannel retailing and the changes in consumer behavior since the COVID-19 outbreak, which elevated the importance of the grocery industry.

Supermarket News, 29 June, 2020

Walmart Accelerates E-Commerce Business

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Boomed during the pandemic, eCommerce sales are now in the focus of major retailers.
“Amazon will increase its e-commerce market share to 38.0% and extend its reign of dominance,” said Andrew Lipsman, eMarketer principal analyst also with Insider Intelligence, in a statement. “But big-box retailers are leveraging their click-and-collect models to accelerate their e-commerce businesses.” Big box retailers include Target and Costco, which are both also in the top 10.

The Food Institute, June 16, 2020


Drive assortment rationalization: The Rule of 17

What is the Rule of 17 and how can help you rationalize your assortment? Learn more in our online eBook!

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Week of 22 June 2020


Omnichannel Imperative: Meeting the needs of a new consumer

The pressures that retailers, especially fast-moving consumer goods (FMCG) retailers, felt in the second quarter of 2020 exposed weaknesses in the modern supply chain as online shopping went from convenience to necessity. Now, retailers need to keep up. Find out how in our new Viewpoint paper.

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Symphony Insight

Covid-19’s impact on warehousing might last longer than the pandemic

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3 key factors for success in convenience retail today

Why success in convenience today means thinking big for a small scale.

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A message of gratitude from our CEO Chris Koziol

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Read the full letter from Chris Koziol

Symphony RetailAI CEO’s letter to grocery providers – the unsung heroes of the COVID-19 crisis

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