A message from our CEO

Chris Koziol's message of gratitude to grocery providers - the unsung heroes of the COVID-19 crisis

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Symphony Insight

Intermarché and Netto create strategic partnership with Symphony RetailAI to accelerate transformation and infuse AI across their trading and supply chain divisions

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Symphony Insight

Measuring customer behavior post-lockdown with shopper insights

In terms of customer trends, during the second quarter of 2020, what would usually take months, years or decades to evolve took only days and weeks.

Now, as we strive to navigate a “post-lockdown” world, we have to wonder: what is the new customer? What do they want and how do they want it? What trends stuck and what didn’t? What kind of shopping habits are going to make up the “new norm”?

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More than half of US consumers plan to stock up in the event of another COVID-19 shutdown, Acosta finds

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Symphony Insight

Why Transferable Demand is Essential for Grocery Assortment Planning

Read Symphony RetailAI industry expert, Gina Hargrave’s article in Consumer Goods Technology magazine about how CPGs and retailer partners need enhanced capabilities to identify shopper behavior and help calculate transferable demand faster and more accurately.

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Week of 27 July 2020


Recommendation

On-demand webinar: Omnichannel Revolution

Today’s supply chain is complicated enough with the diverse and growing channels. The good news is the right tools to understand and manage omnichannel retail are available. Register for this on-demand webinar to discover the key factors retailers need to meet the needs of today’s shopper and be prepared for future disruptions.

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Symphony Insight

Podcast: Convenience retail today & why small scale stores need to think big when it comes to data

Convenience stores may be smaller than standard grocery, but their impact is larger than ever and they need to turn themselves into destination locations. That means ‘thinking big’ about understanding customers and having access to the data that enables that understanding.

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Acosta survey reveals 75% of consumers fear shutdowns from second virus wave

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Weekly grocery shopping down 20% since COVID-19 outbreak

Since the start of the COVID-19 crisis in mid-March, the percentage of consumers doing their grocery shopping once a week or more fell from 67% to 47%, but many are now spending more each trip, new research from consumer packaged goods (CPG) sales and marketing firm Acosta finds.

Further, Acosta’s latest COVID-19 survey revealed that 75% of consumers think a second wave of coronavirus infections could swing many areas of the country back to shutting down businesses and public spaces, after states and municipalities had begun reopening in late May. Worries about the pandemic is highest in the South and West, with 44% and 37% respectively saying they’re more concerned now versus the start of the outbreak.

Read the full story: Supermarket News, July 23, 2020

Recommendation

Shopper brand loyalty is up for grabs.

But, even when retailers understand the importance of getting personal, many lack the proper tools to make it happen. Meaning, their loyalty marketing programs simply fall short.

As retail marketers mine for insights, CRM remains a top priority, but how can technology be applied to navigate complexity and personalize marketing efforts to delight customers and enrich customer loyalty?

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Week of 13 July 2020


Recommendation

The ultimate category planning checklist

When reviewing your category planning process, what are the 5 key factors for success? Find out by reading our ultimamte category planning checklist!

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The Food & Drug Administration unveiled the New Era of Smarter Food Safety, a strategic blueprint that builds on the decade-old Food Safety Modernization Act (FSMA).

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A message of gratitude from our CEO Chris Koziol

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Read the full letter from Chris Koziol

Symphony RetailAI CEO’s letter to grocery providers – the unsung heroes of the COVID-19 crisis

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