Coronavirus Update: Note from CEO, Chris Koziol

Symphony RetailAI CEO highly praises and thanks Grocery providers as the unsung heroes of the COVID-19 crisis. Read more in letter.

DALLAS – Mar. 12, 2020 – The outbreak of the Coronavirus has triggered a significant reaction both with respect to individual concerns and business operations worldwide. Symphony RetailAI would like to take this opportunity to update our customers on the virus’ potential impact to our business.

First and foremost, the safety, health and well-being of our employees – and our customers – is a top concern and priority for us as an organization. In this regard and consistent with recommendations issued by the World Health Organization and other agencies, we recognize that travel, particularly to areas that have experienced significant impact, should be curtailed.  We also realize that those who work on our behalf may want to limit their own travel until such time as the proper health authorities can provide assurances and get the virus under control. In addition, some of our employees have expressed a concern about their attendance at group meetings and/or working directly with others who have travelled to meet with them from outside the immediate area.

While Symphony RetailAI continues to monitor the situation very closely, to help ensure the safety of all and maintain business continuity we will be erring on the side of caution and therefore may, until such time as the virus is sufficiently contained, limit, where applicable, on-site customer visits and other planned activities, including our attendance at upcoming trade shows and other events. We will work with our customers to comply with internal travel guidance. Taking these steps now can help us – and our customers – to better plan, prepare and protect our people and our business operations.

Be assured, however, that Symphony RetailAI also remains committed to safeguarding the continuity of our services and in those instances where on-site visits are not suitable, we stand prepared to assist our customers, via webinars and other remote resources, to help achieve business needs. In addition, being a global company with virtual resource capabilities, Symphony RetailAI can and will rapidly adjust our resource focus and response capacity as may be necessary to continue to provide our customers with required support and service. Also, to help us ensure the continuity of our business and ability to support our customers, please note that most of our employees – who are located around the world – have the capability to work from their home office or other remote location where the virus is not as prevalent, and many are cross-trained or otherwise capable of providing quality support. In addition, our primary cloud service provider (Microsoft Azure) has many regions/centres located around the world and, we believe, is positioned to continue to provide the redundancy and resiliency necessary to seamlessly support Symphony RetailAI and our customers without interruption.

In summary, while the primary focus of Symphony RetailAI will continue to be on the safety, health and well-being of all employees, we trust that our global and agile footprint, when combined with redundant cloud support as well as working with our customers to limit travel where necessary, should help minimize the impact of the Coronavirus on our business, enabling us to continue to provide our customers with the expected service and support.

We will try to keep our customers apprised of future developments that may impact Symphony RetailAI’s level and means of responsiveness, and we kindly ask to please work with us in managing this situation and any resulting impact to our companies and our most valued resource – our employees.

Should you have any questions, please do not hesitate to contact us.

We’d like to thank our customers for their continued partnership.

Chris Koziol
Chief Executive Officer