Last updated: 07-Oct-2022

Introduction

This Cookie Policy tells you how our website collects data using cookies when you visit our website www.symphonyretailai.com to help customise the site and improve your experience.

We reserve the right to change this Cookie Policy at any time. You are encouraged to review this Cookie Policy to stay informed of updates periodically. We will alert you about any changes by updating the date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the revised Cookie Policy on the Site.

What are cookies and their use?

A “cookie” is a string of information that assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you visit the Site. We use cookies to improve your experience on our sites. The details of how we use the cookies have been provided below.

  • Site Performance Tracking users ensure the site performs properly. This allows us to catch glitches that affect user experience so they can be corrected immediately.
  • Monitor User Behavior Tracking site users allows us to understand users’ behavior, which is crucial to site performance. This allows us to improve different features and tailor settings to improve performance.
  • Execute Permission and Security Track site logistics such as account login information and data permissions.
  • Improved Navigation Knowing the patterns of individual users allows the product to better funnel them into the location of the products they most utilize, reducing unproductive navigation time.
  • New Feature Adoption Tracking site users allow us to know if new features would benefit specific personas, whether they have interacted with them and whether they could benefit from an L&D module explaining how to use it.

What type of cookies do we use?

Our cookies are “first-party cookies” and can be either session (temporary) or permanent. These are necessary cookies, without which the Site will not work correctly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser but may affect the site’s functionality. The details of the first-party cookies we use are below.

  • Session Cookies
    • Security Cookies: These are temporary cookies to help identify and prevent security risks.
  • Persistent Cookies
    • Analytics Cookies: Analytics cookies are persistence cookies that monitor how users reach the Site and interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features can be improved.
    • Personalization Cookies: Personalization cookies are persistence cookies used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.
    • Site Management Cookies: Site management cookies are temporary cookies used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.

Control of Cookies

Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site. For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:

Privacy policy

For more information about how we use information collected by cookies and other tracking technologies, please refer to our Privacy Policy posted on the Site. This Cookie Policy is part of and is incorporated into our Privacy Policy.

Contact us

If you have questions or comments about this Cookie Policy, please get in touch with us at: privacy@symphonyretailai.com

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