Leadership team

Chris Koziol
Chief Executive Officer & Board Member

Chris is an experienced President & CEO with a demonstrated 35-year history of leading technology growth organizations including 10+ years in the global enterprise software industry. Prior to joining Symphony RetailAI, Chris served as President and CEO of Aspect Software for six and a half years, and before that, as COO, JDA Software. Chris also held CEO positions at Mission Advisors and MicroAge Inc.


Graeme Cooksley
President, Chief Operating & Revenue Officer

Previously, Graeme held the role of CEO & President, Symphony GOLD where he was responsible for global operations. Prior to this, he was Head of Europe & International for Symphony GOLD, with responsibility for sales and service operations as well as developing the channels operation. He has over 25 years of international experience focused on the enterprise software industry within both private and public companies. Graeme has held a variety of executive positions including President and COO of a leading European retail technology provider, as well as EVP of SSA Global Technologies and CEO of Baan NV.


Patrick Buellet, Symphony RetailAIPatrick Buellet
Chief Strategy Officer, SCM

Patrick oversees technology and ensures product alignment to overall business strategies. With more than 25 years of experience leading supply chain strategy, research and development for companies across Europe, he plays an integral role in helping Symphony RetailAI innovate rapidly to enable precise, real-time supply chain decisions for FMCG retailers and CPG manufacturers through the application of AI, machine learning and voice technologies.


Raphael Bertholet
Chief Technical Officer, SCM

With over 20 years of experience in the supply chain software industry, Raphael has technology in his DNA. He has over 9 years of leadership of Symphony RetailAI’s R&D, and played a significant role in the deployment of our end-to-end supply chain vision. A true technology evangelist, he plays a major role in the deployment of artificial intelligence and machine learning in all Symphony RetailAI solution portfolios, delivering real business values to retailers.


GlennGlenn Etherington
Chief Financial Officer

Glenn is Chief Financial Officer of Symphony RetailAI, responsible for all financial operations of the Company. Prior to Symphony, he spent eleven years with ECI Software Solutions, Inc., a developer and marketer of ERP Software solutions to small to mid-sized businesses around the world. Glenn was responsible for all finance, accounting, HR and IT operations for ECI and was a principal contributory to three private equity backed transactions during that period. Prior to ECI, Glenn spent twenty years as the CFO of two publicly traded companies, completing two public offerings and numerous M&A transactions.


Sy Fahimi, Symphony RetailAISy Fahimi
SVP Product

Sy oversees product strategy and execution for Symphony RetailAI. Having decades of executive experience in software, e-commerce, and digital media, he has shaped our solutions into a leading customer-centric retailing platform. Prior to this role, Sy has been an Operating Partner with Symphony Technology Group. Previously, Sy held various executive positions including head of Yahoo’s advertising products globally and COO for Intuit’s Quickbooks business.


Arnaud Gauthier, Symphony RetailAIArnaud Gauthier
President & COO, EMEA Sales

Arnaud is responsible for sales, services and customer success across Europe, the Middle East and Africa for all Symphony RetailAI product and services lines. He champions the company’s rapid expansion of its category management, supply chain, personalized marketing and customer insights solutions fueled by AI and machine learning capabilities. Arnaud came to Symphony RetaiAI from JDA Software where, as senior sales director EMEA for the past four years, he was responsible for consulting, Cloud and education sales.


Charisse Jacques, Symphony RetailAICharisse Jacques
SVP Client Partner

Charisse leads US client teams as well as the Global analytics shared service supporting client teams. Charisse has 20 plus years of experience across management consulting, retail and consumer-oriented organizations. Her consulting experience includes roles at McKinsey & Company, A.T. Kearney as well as boutique firms. In addition, she has held industry roles in merchandising / category management, strategy, innovation and other operational roles.


Raj Marimuthu, Symphony RetailAIRaj Marimuthu
Head of Global Professional Services

Raj is a services professional with 25+ years of experience in solutions delivery. Raj is passionate about rapid value-realization by integrating an optimal mix of prescriptive yet adaptive approaches, use-case based starter kits and a global delivery mix that includes regional, nearshore and offshore expertise. He joined Symphony RetailAI from JDA, where he was Regional Vice President, Professional Services. Raj has also previously held leadership roles overseeing Professional Services, Customer Support and Cloud functions at Avaya, Oracle and Tata Infotech.


Corey Pearson, SymphonyRetailAICorey Pearson
SVP Client Lead

Corey leads US client teams, delivering customer insights, personalized marketing and category management. He joined Symphony RetailAI leading the Merchandising Insights team for the Ahold account (2015) and became the Client Lead for: Ahold (2017), Giant Eagle & Topco (2018), Rite Aid and Southeastern Grocers (2019). Prior to Symphony RetailAI, Corey’s career includes senior leadership roles in retail operations, training, project management, franchising, category management, merchandising and consulting for companies including Supervalu Retail, A&P and IBM.


Nigel Pratt, Symphony RetailAINigel Pratt
SVP Development

Nigel joined Symphony Technology Group (STG) in 2015 as EIR – Technology Adviser, leading tech strategy and architecture on business transformation. He has decades of experience leading teams for data and analytic solutions. Prior to STG, Nigel was CTO at Symphony Health Solutions directing transformation to Cloud data solutions, SaaS software solutions, restructuring infrastructure and establishing offshore development. Prior roles include CTO, Symphony Advanced Media; SVP Development for new products, Symphony IRI, SVP Development, i2 technologies.


Sam Sheriff
Chief People Officer

Sam is responsible for the HR and Facilities functions globally. She has extensive experience in setting HR strategy, people development, organization design, employee relations, talent management, change management, M&A and reward. A Chartered Fellow of the CIPD and NLP Practitioner, Sam has held HR roles across technology, construction and hospitality before joining Symphony RetailAI in 2012.


Kevin Sterneckert
Chief Marketing Officer

Kevin has more than 25 years of comprehensive industry experience, bringing a keen understanding of retail, manufacturing and logistics challenges. Previous roles include GVP of Innovation Strategies and Solution Marketing for JDA, CMO for both Predictix (an Infor Company) and OrderDynamics as well as Gartner Research Vice President overseeing analysis of hundreds of retail-focused software solutions. Kevin’s industry experience includes serving as chief information officer, supply chain executive, development of innovative technology solutions and inventor.

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