Executive Team

Chris Koziol, CEOChris Koziol, Chief Executive Officer & Board Member

Chris is an experienced President & CEO with a demonstrated 35-year history of leading technology growth organizations including 10+ years in the global enterprise software industry. Prior to joining Symphony RetailAI, Chris served as President and CEO of Aspect Software for six and a half years, and before that, as COO, JDA Software. Chris also held CEO positions at Mission Advisors and MicroAge Inc.

Dale Grant, Symphony RetailAIDale Grant, Chief Revenue Officer

Dale has over 30 years of retail experience in technology with Fortune 500 companies. Previously, Dale was SVP, global retail sales, Oracle. He also led the creation of Oracle’s hospitality food and beverage business as a senior vice president. Before Oracle, Dale was global retail VP at NCR and held several leadership positions including VP of Americas sales across all industries. Additionally, he managed the retail sales and consulting organization as vice president for North America after heading up the retail solutions and Teradata data warehousing business as VP/GM for NCR at Walmart in Bentonville, AR.

Cheryl Sullivan, Chief Product Officer

Cheryl leads product strategy and marketing for Symphony RetailAI. With over 25 years of experience in Retail and FMCG industry, she has a proven track record of business innovation to solve problems and modernize processes. Before joining, Cheryl was President & General Manager for DemandTec and the Chief Strategy & Marketing officer for Revionics. Previously, Cheryl had senior leadership roles at Oracle Retail, Spectra Marketing, i2, Intactix, Nielsen, ems, and Miller Brewing.

Raj Marimuthu, Symphony RetailAIRaj Marimuthu, Chief Customer Success Officer

Raj leads the global customer success organization for Symphony RetailAI. He is a seasoned software delivery executive and thought leader who is passionate about enabling strategic change to maximize business value for our customers. Raj joined Symphony RetailAI from JDA/BlueYonder, where he was Regional Vice President, Professional Services. Raj has also previously held leadership roles overseeing Professional Services, Customer Support and Cloud functions at Avaya and Oracle.

Patrick Buellet, Symphony RetailAIPatrick Buellet, Chief Strategy Officer, SCM

Patrick oversees technology and ensures product alignment to overall business strategies. With more than 25 years of experience leading supply chain strategy, research and development for companies across Europe, he plays an integral role in helping Symphony RetailAI innovate rapidly to enable precise, real-time supply chain decisions for FMCG retailers and CPG manufacturers through the application of AI, machine learning and voice technologies.

GlennGlenn Etherington, Chief Financial Officer

Glenn is Chief Financial Officer of Symphony RetailAI, responsible for all financial operations of the Company. Prior to Symphony, he spent eleven years with ECI Software Solutions, Inc., a developer and marketer of ERP Software solutions to small to mid-sized businesses around the world. Glenn was responsible for all finance, accounting, HR and IT operations for ECI and was a principal contributory to three private equity-backed transactions during that period. Prior to ECI, Glenn spent twenty years as the CFO of two publicly traded companies, completing two public offerings and numerous M&A transactions.

Sam Sheriff, Chief People Officer

Sam is responsible for the HR and Facilities functions globally. She has extensive experience in setting HR strategy, people development, organization design, employee relations, talent management, change management, M&A and reward. A Chartered Fellow of the CIPD and NLP Practitioner, Sam has held HR roles across technology, construction and hospitality before joining Symphony RetailAI in 2012.

Raphael Bertholet, Symphony RetailAIRaphael Bertholet, Chief Technical Officer, SCM

With over 20 years of experience in the supply chain software industry, Raphael has technology in his DNA. He has over 9 years of leadership of Symphony RetailAI’s R&D, and played a significant role in the deployment of our end-to-end supply chain vision. A true technology evangelist, he plays a major role in the deployment of artificial intelligence and machine learning in all Symphony RetailAI solution portfolios, delivering real business values to retailers.

Charisse Jacques, Symphony RetailAICharisse Jacques, SVP Client Partner

Charisse leads US client teams as well as the global analytics shared service supporting client teams. Charisse has 20 plus years of experience across management consulting, retail and consumer-oriented organizations. Her consulting experience includes roles at McKinsey & Company, A.T. Kearney as well as boutique firms. In addition, she has held industry roles in merchandising / category management, strategy, innovation and other operational roles.

Ryan Chan, Symphony RetailAIRyan Chan, SVP Global Solutions & Value Consulting

Ryan supports the Global Solutions and Value Consulting functions of Symphony RetailAI. His primary focus is to drive value and to enable customer success through the precise mapping of SRAI solutions to the strategic priorities of our prospective and current customers. Ryan has nearly two decades of supply chain design and software industry experience. Prior to joining the company, Ryan served as Global VP of Solution Design at LLamasoft (a Coupa Software company) where he helped drive the exponential growth of both customer and business value. Other companies served include Toys R Us and Saint-Gobain.

Sy Fahimi, Symphony RetailAISy Fahimi, SVP Product

Sy oversees product strategy and execution for Symphony RetailAI. Having decades of executive experience in software, e-commerce, and digital media, he has shaped our solutions into a leading customer-centric retailing platform. Prior to this role, Sy has been an Operating Partner with Symphony Technology Group. Previously, Sy held various executive positions including head of Yahoo’s advertising products globally and COO for Intuit’s Quickbooks business.

Nigel Pratt, Symphony RetailAI

Nigel Pratt, SVP Development

Nigel joined Symphony Technology Group (STG) in 2015 as EIR – Technology Adviser, leading tech strategy and architecture on business transformation. He has decades of experience leading teams for data and analytic solutions. Prior to STG, Nigel was CTO at Symphony Health Solutions directing transformation to Cloud data solutions, SaaS software solutions, restructuring infrastructure and establishing offshore development. Prior roles include CTO, Symphony Advanced Media; SVP Development for new products, Symphony IRI, SVP Development, i2 technologies.


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