Symphony RetailAI is the leading global provider of Artificial Intelligence-enabled decision platforms, solutions and customer-centric insights that drive validated growth for retailers and CPG manufacturers, from customer intelligence to personalized marketing, and merchandising and category management, to supply chain and retail operations.
Our organization is innovating rapidly to drive faster, more profitable decisions through AI, machine learning and voice technologies. We are trusted by over 1,200 organizations including 15 of the world’s 25 largest grocery retailers, thousands of retail brands, and hundreds of national and regional chains worldwide to help solve their toughest business problems, through AI-powered customer intelligence and retail solutions.
Symphony RetailAI announced its formation Jan 11 2018, incorporating Symphony GOLD and Symphony EYC into the company as new divisions.
- Symphony RetailAI
Symphony RetailAI is the leading global provider of Artificial Intelligence-enabled decision platforms, solutions and customer-centric insights that drive validated growth for retailers and CPG manufacturers, from customer intelligence to personalized marketing, and merchandising and category management, to supply chain and retail operations. Our organization is innovating rapidly to drive faster, more profitable decisions through AI, machine learning and voice technologies. We are trusted by over 1,200 organizations including 15 of the world’s 25 largest grocery retailers, thousands of retail brands, and hundreds of national and regional chains worldwide to help solve their toughest business problems, through AI-powered customer intelligence and retail solutions.
- Retail Solutions Division (formerly Symphony GOLD)
Symphony GOLD, now renamed the Retail Solutions Division of Symphony RetailAI, delivers the industry-leading GOLD unified software platform for omni-channel retail, helping high volume and CPG retailers grow revenue and margins through localized, space-aware assortments and pricing, improved inventory deployment and availability, and increased operational productivity. The organization has delivered results for some of the world’s most known retail brands and consumer goods manufacturers for more than 30 years in over 70 countries, enabling them to provide their shoppers with better value, greater convenience and improved choice.
- Customer Intelligence Division (formerly Symphony EYC)
Symphony EYC, now renamed the Customer Intelligence Division of Symphony RetailAI, was a leading provider of software and services for insights-driven customer engagement, partnering with leading retailers and manufacturers in over 70 countries to deliver increased margins, profits and loyalty by enabling a more consistent customer retail experience. The simple, intuitive cloud-based software apps, big data analytic solutions and services, as well as the organization’s innovative omni-channel loyalty management platform, have enabled value creating customer-centric retailing opportunities that align to delight existing and attract new customers.
- Our heritage
There are two primary reasons why no other company has the depth and breadth of capabilities specifically to support high volume retail that we have at Symphony RetailAI.
First, we build and enhance our solutions and technology based on our decades of deep work with retailers and CPG manufacturers.
Second is our rich heritage drawn from the acquisition of industry-leading software organizations. This intentional history is the bloodline that enables us to provide critical insights and solutions to our customers around the world – and help them solve their toughest business problems.
Acquisitions & Heritage at a glance:
Metiri Mensus – Exclusive distributor for the organization’s Merchandising and Category Management solutions in Australia and New Zealand, the acquisition strengthened the company’s ability to support existing business while positioning itself for continued growth in the region.
Fifth Dimension – Acquisition added virtual reality and advanced store planning to the organization’s broad solution portfolio, helping our customers accelerate the concept to in-store execution time at lower cost.
Aldata and EYC – Rebranded as Symphony GOLD and Symphony EYC respectively, under the ownership of Symphony Technology Group. The combined strength of the organizations enabled customer insight and engagement strategies to link directly into retail assortment, merchandising and supply chain optimization to meet customer driven demand in real time.
Cosmic Solutions Ltd – UK-based specialist was acquired as the next step in the organization’s Category Management strategy following the acquisition of Apollo in 2008.
Apollo – Acquired the assets of Information Resources Inc’s (IRI) Apollo Store Specific Space Planning.
EYC – Founded with a mission to provide a strategic direction to identify and drive customer loyalty programs for retailers as well as engage the manufacturers in collaboration on those customer-centric insights and strategies.
Aldata – With it’s the flagship product line GOLD, Aldata was formed in 1986 to provide retailers and wholesalers a comprehensive solution for unifying demand forecasting, merchandise management, store operations and supply chain management to reduce costs, increase efficiency and improve margins.
- Why the focus on Artificial Intelligence now?
The technology capability to be able to deliver real decision support and intelligence systems, has come of age and FMCG retail has a lot of questions, data and deep details to deliver. We launched CINDE (Conversation INsights and Decision Engine), the first and only digital analytic assistant specifically for grocery and hard goods retail. CINDE incorporates Artificial Intelligence, machine learning, natural language speech technology, and immersive visualization in a prescriptive analytics system that is visually rich and easy to use. Initially used in our retail category managers and CPG category managers suite of applications, we are committed to aggressively bringing CINDE skills to other areas across marketing, merchandising and supply chain.
- Meet the Executive Management team
Dr. Pallab Chatterjee
Chairman & CEO, Symphony RetailAI
Prior to the formation of Symphony RetailAI, Dr. Pallab Chatterjee was Managing Director and Operating Partner of Symphony Technology Group, Chairman of Symphony Retail Solutions and CEO of Symphony EYC. Previously Chatterjee was CEO of i2 Technologies, Inc. where he earlier held the role of President of Solutions Operations. Before joining i2, he spent 24 years at Texas Instruments in various executive management positions. Dr. Chatterjee also serves on the board of directors for SSC, Teleca and MSC Software. Dr. Chatterjee received his Bachelor degree from IIT-Kharagpur, India and a Master’s and Doctorate degree in electrical engineering from University of Illinois.
CEO & President, Retail Solutions Division, Symphony RetailAI
Graeme Cooksley is responsible for the global operations of Symphony RetailAI’s Retail Solutions Division, continuing the CEO & President role he held at Symphony GOLD. Previously, Cooksley was Head of Europe & International for Symphony GOLD, with responsibility for overseeing sales and service operations as well as developing the Channels operation. He has over 25 years of international experience focused on the enterprise software industry within both private and public companies. Cooksley has held a variety of executive positions including President and Chief Operating Officer of a leading European retail technology provider, as well as Executive Vice President of SSA Global Technologies and Chief Executive Officer of Baan NV.
Chief Financial Officer, Symphony RetailAI
Todd Sanders is responsible for the finance and IT operations globally. With over 17 years of diversified international finance and operational experience, Sanders has held various roles as Chief Financial Officer, Vice President Finance, Controller, Financial Reporting and Sales Operations. Prior to joining Symphony RetailAI, Sanders was Vice President of Business Services for a rapidly growing global retail technology provider and also held various senior financial management roles, focusing on revenue growth initiatives, productivity improvements and cost management activities to improve profitability and cash flow.